Assistant Manager

Date Posted July 4, 2019
  • Department Assistant Manager
  • Location Dartmouth, NS
  • Job ID 51884

As an integral member of Management, the Assistant Manager is responsible for ensuring profit maximization through employee co-ordination and motivation. An inspirational leader to those working with him/her, who uses good judgement and strategic and successful business management. The Assistant Manager achieves these goals by meeting the Company’s 7 Corporate Objectives, adhering to Company policies and procedures and by being a strong and respected role model to all team members.

Assistant Manager
Location: Mic Mac Mall (Dartmouth, NS)

Duties and Responsibilities

Duties and responsibilities include, but are not limited to the following:

Training, Coaching and Development:
•Provide training and orientation to new employees
•Provide fair, ongoing and effective training and coaching to all store level employees so that they can successfully execute their jobs
•Complete Measurable Performance Indicator forms in order to fairly assess employee performance and have subsequent discussions with the employees regarding performance, progress and development
•Partner with the Store Manager to hold employees accountable through a fair and consistent performance management process
•In partnership with the Store Manager, counsel and effectively resolve team performance issues through effective coaching, Performance Improvement Plans and Development Plans
•Ensure and manage employee compliance with Company policies. (e.g. dress code, cell phone, lateness policy)
•Provide discipline to store level employees in accordance with the Company’s discipline policies
•Is knowledgeable in and uses all available training resources to maximum benefit including the NMO, MTP and the Passport to Success
•Actively participate in his/her own training by putting into practice what has been learned
•Participate in the annual assessment process (Total Performance Review Program) for store employees, including providing assessment feedback and delivering assessments
•Effectively recommend termination of employment, as long as termination criteria is met
•Completes necessary Health and Safety training and in partnership with the Store Manager, ensures the store consistently meets and adheres to Health and Safety policy guidelines by creating a safe work place

Hiring and Succession Planning:
•Successfully identify potential candidates for hire
•Conduct interviews and extend offers of employment, as long as new hire criteria is met
•Conduct reference checks on potential hires
•Assist in retaining the best talent by contributing to creating an environment where people feel valued and respected
•Recommend employees for promotion/demotion

Customer Service Excellence:
•Ensure all customers have a memorable and enjoyable shopping experience at all times
•Ensure the store is NCO at all times, including the back room and washrooms
•Ensure all employees are committed to providing friendly and knowledgeable service
•Respond appropriately to customer inquiries and concerns and make decisions, whenever possible, in favour of the customer
•Project professionalism and Company image in both attitude and attire by adhering to dress code practices and all corporate policies and practices

Time Management:
•Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting Company objectives, within set timelines
•Complete schedules as assigned by the Store Manager
•Assign and distribute duties to employees
•Maintain the employee Requested Time Off Calendar
•Maintain Employee Availability Forms

Sales and Wage Cost:
•Implement direction by the Store Manager and/or Co-Manager
•Assist in achieving store budget
•Support employees in meeting sales objectives
•Provide support to ensure successful inventory management
•Manage the “On Call” process, including determining which employees are to be called in for additional shifts or sent home during slow periods
•Ensure visual merchandising and marketing strategies/direction are implemented as per Company direction within required timeframes
•Ensure effective maintenance of visual merchandising standards in the store
•Provide guidance to the visual team in terms of visual execution
•Effective participation and execution of visual launches
•Support activation of markdowns
•Solid understanding of store’s visual directives including colours, fabrics, trends and designs: an ability to analyze and maximize fashion knowledge

Loss Prevention:
•Actively contribute to store achieving shrink target
•Ensure Loss Prevention policies and practices are adhered to in order to reduce internal and external losses
•Conduct employee bag checks before and after an employee’s shift
•Ensure administration policies and procedures are adhered to
•Notify the District Loss Prevention Manager of any LP related concerns
•Verify and prepare recalls, damages and transfers, to be authorized during the District Manager’s visit

We thank all applicants for their interest however, only those selected for an interview will be contacted. Bluenotes is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

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