The first Suzy store opened its doors in 1966 and we continue to grow more than 40 years later! With over 130 stores across the country and an online store at www.suzyshier.ca, Suzy is one of Canada’s leading women’s fashion retailers with brand awareness coast to coast.
As a recognized brand in Canada, Suzy offers the latest fashions at outstanding prices. We are the preferred destination for the latest trends, key items and ‘must have’ essentials. Our buyers search the world for the most current fashions to ensure we bring our customers the latest trends at great prices. Fashion changes as quickly as our customers’ needs and Suzy continuously seeks to inspire our customer and meet those evolving needs.
The Bilingual Online Customer Service Representative will promote an excellent standard of service and a high level of Customer satisfaction as the ambassador of our Online Customer Service commitment. This will be achieved through successful and timely resolution of all Online Customer Service related matters.
This is a full-time position at our Montreal Head Office.
Be the Company’s ambassador of Customer Service and effectively respond to and resolve all questions, concerns and inquiries within 24-48 hours, to the satisfaction of the Customer (via email and phone)
Track, record and prioritize customers support issues based on urgency and impact and work with Management as necessary to expedite resolution of important customer impacting issues
Clarify and reiterate Customer Service policies and procedures to ensure compliance and effective execution
Maintain a Customer Service tracking system and data base to monitor Customer Service concerns and identify ongoing issues along with solutions for improvement.
Through effective follow up and communication, reduce the number of Customer Service concerns on an ongoing and consistent basis
Handle all Customer inquiries/concerns/issues with curtesy and professionalism, at all times and under all circumstances.
Bilingual in English and French
3-4 years of experience in Customer Service
Exceptional interpersonal and communication skills (both oral and written)
Effective problem solving skills – resourceful and solution focused
Effective time management and organization skills
Detail oriented – works with a sense of completion and attention to detail
What we offer:
A competitive compensation package
One of the best bonus incentive programs in the retail industry
A comprehensive benefits package for all full-time employees
Employee discount at all of our banners
While we appreciate all responses, only candidates being consulted for an interview will be contacted. Please send resumes to email@example.com.
Suzy’s Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’saccessibility needs.