YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 600 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.
Bilingual(French/English) POS Technical Support is responsible for responding to and resolving technical calls from stores regarding hardware, applications and registers.
Essential Job Functions:
Communicate with stores experiencing difficulties to determine, document and resolve the problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Place service calls for register equipment that is not functional
Work with third parties to investigate solutions to hardware issues that occur
Fluent in both written and spoken French and English
Familiarity with PC hardware and software
Customer service oriented
Strong analytical abilities and problem-solving skills
Excellent interpersonal and communication skills
Ability to multitask
Ability to work a flexible schedule to meet the needs of the business, which may require evening, weekend and holiday shifts
YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.