Business Analyst

Date Posted March 26, 2021
  • Department Information Technology
  • Location Toronto Ontario
  • Job ID 92263

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

Position Overview:

The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness of the department he or she supports. They will design and document workflow and make appropriate recommendations with regards to processes, controls and reporting in order to advance the goals of the department and the Company as a whole. The HR Payroll Systems Business Analyst provides expert-level system support and business analysis expertise to deliver detailed requirements and support delivery related to continuous service improvement, testing, release and incident management.

Duties and Responsibilities

To be successful in this role, the BA duties and responsibilities include but are not limited to the following:

Day to Day Support:

  • Act as a Subject Matter Expertise (SME) who collaborates with subject matter experts in HR and Payroll operations to support assigned modules or functional aspects.
  • Maintain an on-going touchpoint with HR and Payroll end users as well as process owners to support, clarify issues, coach and understand needs.
  • Project manage approved initiatives including scope, objectives, resourcing and reporting.
  • Review, analyze and document current business processes as well as identify gaps, business system requirements and user needs.
  • Develop effective reporting tools for the department including key performance indicators to measure departmental efficiency, if applicable.
  • Work with Business and IT stakeholders to define, develop and deliver new enhancements, quality assurance and testing procedures. Act as point person for issue logging and resolution from a user perspective
  • Coordinate and work on the creation and delivery of training.
  • Use analytics and judgment to identify, prioritize, structure and solve complex problem.
  • Assist in troubleshooting application issues with the development and vendor QA team.
  • If applicable, assist in the identification of training and development requirements within the department they are responsible for
  • Support system enhancements, including configurations and testing in non-production system environment, developing Proof of Concepts.
  • Provide technical expertise in the development, scoping of roadmap of potential system improvements/functionality; and track, promote and recommend prioritization of each enhancement request.

Release and Incident Management:

  • In consultation with the HR and Payroll stakeholders, assess release highlights and future state functionality / enhancements against current production state to determine prioritization of new enhancements.
  • Complete regression testing; and Provide input into stakeholders’ notifications,
  • Resolve system related issues logged by end-users and actively work with vendors, as required.
  • Manage Service Request (SR) management processes and activities.
  • Establish and implement effective requirements practices, such as change control process, etc.
  • Manage and resolve defect management processes and activities as assigned.


  • B/A or B/S degree or Post-Secondary education in a related field
  • 3+ years in a Business Analyst role
  • 2+ years active experience working with HR and Payroll Systems.
  • Hands on experience as on analyst or working in a software development environment.
  • Business knowledge of the application to be supported.
  • Standard Query Analytic Tools
  • Experience working with, supporting, testing and implementing Ceridian HR and payroll modules is preferred
  • Knowledge of HR practices and policies; payroll processing cycle is required.
  • Proficient with Microsoft Office (Outlook, Word and Excel)Visio, JIRA, Confluence is preferred
  • Strong communication skills, both written and verbal

As a result of Covid-19, most of our employees presently work remotely. When required to attend the office, strict safety protocols are in place. We are currently utilizing a virtual hiring process and interview candidates by phone or Zoom/Teams.

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

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