District Manager

Date Posted August 15, 2019
  • Department Management
  • Location Ottawa, ON
  • Job ID 54812



Bluenotes, a division of Y.M. Inc is devoted to developing talent by building a business where future success is driven by today’s actions and tomorrows potential. Established in 1984, built on our reputation and success in the denim industry, Bluenotes is striving to be Canada’s leading denim retailer. We developed our brand to not only provide the best denim, but to also service a casual, fashion-forward lifestyle.

We partner with our people, we balance results with rewards, and we care about developing meaningful relationships that build performance through partnership. It is our goal to select and develop a well-balanced team of talent and to continuously contribute to their professional growth by providing endless opportunity and challenge. Our multi-divisional organization encourages diversity, growth and innovation. Our commitment to develop and retain the best leaders in the business will solidify your professional success.

Position Description

As District Manager, your role ensures a strong focus on Employee Engagement through effective Training, Coaching and Development, Customer Satisfaction and Hiring and Succession Planning. You will be responsible to maximize store sales and effectively manage wage cost through strategic business management. Your role supervises multiple store locations; travel is required to provide support and direction to your Management teams. You demonstrate our Company Values and Objectives by being a role model who exemplifies the Company philosophy.

Duties and Responsibilities

Duties and responsibilities include, but are not limited to the following:

Training Coaching and Development
•Ensure effective use of training and tools including New Management Orientation, Passport to Success, MIT Program, Management Training Program (MTP), Visual Guideline, DM Checklists, etc.
•Interact with both Management and non-Management on each store visit to coach and mentor
•Promote and motivate Management on Company contests and events
•Counsel and effectively resolve team performance issues through effective coaching, utilizing Store Visit Checklists, Performance Improvement Plans and Development Plans
•Ensure stores consistently meet/adhere to Health and Safety policy guidelines by creating a safe work place

Hiring and Succession Planning
•Ensure recruitment/hiring decisions are made with a sense of urgency and a commitment to hiring the best talent
•Be committed to internal promotion and employee career pathing, through effective coaching and mentoring
•Responsible to ensure stores are well staffed with skilled and experienced team members who can meet Company expectations
•Ensure a commitment to retaining talent by creating an environment where associates feel valued and respected
•Consistent and strategic commitment to succession planning
•Retain the best talent through a commitment to fair and just management practices

Customer Service Excellence
•Ensure all store teams provide customers with a memorable and enjoyable shopping experience at all times
•Ensure store teams maintain NCO standards at all times, including the back room and washrooms
•Ensure all team members are committed to providing friendly and knowledgeable service
•Respond appropriately to customer inquiries/concerns, making decisions, whenever possible, in favour of the customer
•Ensure that all employees are and up to date with customer service and product knowledge

Time Management
•Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting the company objectives
•Prioritize tasks effectively and with designated timelines

Sales and Wage Cost
•Ensure stores meet the sales plan and effectively utilize available resources to maximize business opportunities and respond strategically and promptly to fluctuations in order to activate sales
•Review revenues and expenses monthly; communicate financial results to the Store Managers
•Ensure store teams execute strategic and successful Inventory Management
•Ensure the teams are prepared and suited to work towards meeting the sales objectives
•Follow-up on ‘Wage Cost’ management through effective scheduling and a clearly defined strategic response to controlling wage cost as sales fluctuate

Visual Presentation
•Ensure visual merchandising and marketing strategies/direction is implemented as per Company direction within required timeframes
•Effective participation and execution of visual launches
•Solid understanding of fashion colours, fabrics, trends and designs

Loss Prevention
•Ensure stores achieve shrink targets and inventory results
•Ensure Loss Prevention policies and practices are adhered to in order to reduce internal and external loses
•Ensure Systems Policies and Procedures are adhered to

Health and Safety Responsibilities
•Ensure workplace inspections are being completed as per provincial regulations
•Conduct information sessions as needed (safety talks, staff meetings, conference calls)
•Conduct incident investigations and employee training as needed
•Ensure stores adhere to Health and Safety policies and procedures to meet required standards. Follow up and/or correct store deficiencies in a timely manner

Working Conditions
•Store/travel/office environment
•Travel is required to Head Office as needed
•Flexible schedule including evenings and weekends, as needed

•Degree or certification in Retail Management, Business Management or 3+ years’ experience in retail management
•Business Degree preferred
•Fashion industry experience required 2+ years
•Experience with Microsoft Office (Outlook, Word and Excel)

Related Work Skills
•Effective leader and communicator who is professional and reflects Company values in both attitude and attire
•Must work well in a team-oriented environment and has proven expertise for team building
•Able to work independently with minimal supervision
•An effective and inspirational leader who takes initiative
•Accepts ownership and accountability for decisions
•Personifies an entrepreneurial spirit
•Effective Time Management Skills
•Creative and dynamic mindset with the desire to “make things happen”
•Exceptional interpersonal, communication and organization skills
•Effectively adapts to changing business needs
•Strong merchandising and presentation skills

We thank all applicants for their interest however, only those selected for an interview will be contacted. Bluenotes is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

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