E-Commerce Merchandiser

Date Posted November 12, 2021
  • Department Internet/E-Commerce
  • Location Toronto, ON
  • Job ID 100386

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Urban Kids, Suzy Shier, Bluenotes, West 49, Amnesia, Brooks Brothers, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

Position Description

The E-Commerce Merchandiser is responsible for developing a world-class shopping experience for the Company website and will ensure that the online merchandising strategy aligns with the organization and brand’s overall business objectives. This position is responsible for the developing, managing and executing appropriate navigation, category management, product assortment and visual assets for their respective product category. The E-Commerce Merchandiser reports into the Ecommerce Manager.

Duties and Responsibilities

· Ensure all products in respective the merchandise division are online, beautifully and strategically merchandised across the site, and are represented in the category listing pages and trend shops

· Daily monitoring of incoming product to ensure the product listings are maintained and updated

· Regular auditing of available product online to ensure it is appropriately represented with the customer in mind

· Adjust category strategy based on assessment of the competitive landscape (e.g. Site merchandising strategies of key competitors and best-in-class online retailers) and emerging online trends

· Monitor stock levels and product turns to ensure we get timely replenishment and depth of assortment

· Complete weekly divisional markdowns, ensuring all price promotions are up to date and cohesive with store

· Assist in running site-wide promotional events

· Identify and drive opportunities to optimize navigation and usability to maximize conversion

· Continuously seek new ways of understanding and fulfilling the needs of our customers, improving customer satisfaction in the shopping funnel and journey

· Work closely with merchandising, creative, and customer service teams to improve efficiencies and customer experience on the site.


· Post-secondary education in Marketing, E-Commerce and/or related experience

· Minimum 2 years’ experience with E-Commerce merchandising or similar role

· Experience with E-Commerce platforms such as Shopify preferred

· Understanding of online shopping experience, on-site customer experience, and competitive environment

· Experience with Microsoft Office and basic understanding of HTML and Google Analytics

Related Work Skills

· Excellent time management skills and strong sense of urgency with the ability to multitask and work autonomously

· Acute sense of brand and customer intimacy

· Demonstrated ability to triage and prioritize based on data, business goals and customer impact

· Ability to think out-of-the-box

· Excellent interpersonal and communication skills

· Team player with strong skills working efficiently in multiple cross-functional groups

As a result of Covid-19, most of our employees presently work remotely. When required to attend the office, strict safety protocols are in place. We are currently utilizing a virtual hiring process and interview candidates by phone or Zoom/Teams.

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

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