Loss Prevention Monitoring Technician

Date Posted March 17, 2022
  • Department Loss Prevention
  • Location Toronto, ON
  • Job ID 104577

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Urban Kids, Suzy Shier, Bluenotes, West 49, Amnesia, Brooks Brothers, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

Position Overview: The Loss Prevention Monitoring Technician is responsible for conducting camera surveillance investigations and audits as well as providing support with shoplifter situations at our retail stores. The Loss Prevention Monitoring Technician works in a team environment based in our remote monitoring center.

Essential Job Functions

  • Conduct video investigations for internal and external theft at our retail locations
  • Complete video audits to verify Loss Prevention policies are followed
  • Log and maintain records for all investigations and audits
  • Clearly and accurately communicate findings to the Operations and Loss Prevention teams
  • Answer phone calls from stores and provide live support with shoplifter situations
  • Complete camera system troubleshooting as required


  • High School diploma or equivalent
  • Minimum 2 years of retail experience
  • Comfortable working with computers for an entire shift
  • Experience using Microsoft Office (Excel, Word, Outlook)
  • Previous loss prevention or CCTV experience is an asset

As a result of Covid-19, most of our employees presently work remotely. When required to attend the office, strict safety protocols are in place. We are currently utilizing a virtual hiring process and interview candidates by phone or Zoom/Teams.

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.


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