Loss Prevention Monitoring Technician

Date Posted June 18, 2019
  • Department Loss Prevention
  • Location Toronto
  • Job ID 51388
  • Corporate
  • Toronto

YM Inc

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 600 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Urban Kids, West 49, Amnesia, Suzy Shier, Bluenotes, Mandee and Charlotte Russe.


The Loss Prevention Monitoring Technician is responsible for conducting video investigations pertaining to internal and external theft, payroll fraud, and breach of Company policies at our retail stores. All investigations and audits are logged and reported.

The Loss Prevention Monitoring Technician provides support to stores with live shoplifter situations while on the phone. There are various administrative and technical duties to be completed daily.

Essential Job Functions

  • Conduct video investigations for internal and external theft, payroll fraud, and breach of Company policies at our retail locations
  • Run employee investigations using analytics software
  • Log and maintain database records for all investigations, audits, and tech support callsL
  • Clearly and accurately communicate findings to Operations and Loss Prevention management teams
  • Confidently provide constructive feedback to the retail stores based on findings
  • Answer phone call from stores and provide live support with shoplifter situations
  • Answer phone calls from technicians at stores and coordinate service calls
  • Complete camera equipment hardware, software, and network troubleshooting as required
  • Document and report technical issues to management

Minimum requirements

  • High School diploma or equivalent
  • Minimum 2 years of retail experience
  • Good technical understanding of computer hardware and software
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Experience with any CCTV central management software is an asset
  • Previous loss prevention experience an asset

YM Inc. is an equal opportunity employer and encourages applications from qualified individuals. We thank all applicants for their interest: However, only those selected for an interview will be contacted. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

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