YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 600 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Siblings, Urban Kids, Suzy Shier, Bluenotes, West 49,and Mandee.
The Online Store Associate will assist the Store Manager in the day-to-day operation of E-Commerce at store level. This role is to manage E-Com merchandise inventory, complete online orders and support customer service.
Duties and Responsibilities:
Unload, sort and perform quality checks on merchandise received from vendors and place items into the correct locations for online order fulfillment
Verify paperwork for the E-Com merchandise received, processed and stocked to ensure an accurate inventory
Assemble customer orders, ensuring accuracy and proper packing
Ship out merchandise with an acute attention to detail
Process returns according to the Company’s policy (including partial delivery, missing items, returns, etc.)
Work with the E-Commerce Fulfillment Team to execute an efficient Returns and Cancellation process; ensuring customer satisfaction while protecting the business’ interests
Communicate with the E-Commerce Team regarding any order discrepancies, missing items, shipping and inventory issues
Assist the Store Manager in performing audits and checking stock for accuracy
Be the Company’s ambassador of customer service and effectively respond to and resolve all questions, concerns and inquiries
High School diploma
Working knowledge of online retailing preferred
Previous retail experience an asset
Knowledge of general shipping and receiving procedures
Solid communication skills, both oral and written
High attention to details
Self-starter, ability to work independently and perform at optimum levels
Must be well-organized, detail oriented and able to multi-task
Ability to lift and carry up to 50 pounds
YM Inc. is an equal opportunity employer and encourages applications from qualified individuals. We thank all applicants for their interest: However, only those selected for an interview will be contacted. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.