Online Store Associate – Toronto

Date Posted June 21, 2022
  • Department Sales Associate
  • Location Toronto, ON
  • Job ID 106874

Online Store Associate

Welcome to our world. We’re your go-to style experts, a one stop destination for the modern woman who likes fashion, but isn’t ruled by it; who wants to look like a million bucks without breaking the bank; who wants the freedom to move effortlessly in easy-chic clothes made for week-ends, desk, dinner and beyond.

Since 1966, our mission at Suzy Shier has been to give you the latest and hottest trends from around the world at outstanding prices. Over the course of its 60 years as a trend leader, style specialist, and fashion authority in Canada, Le Chateau has developed a reputation as master dress designers , creating magical dresses for every occasion.

We are currently seeking results driven individuals for the position as Online Store Associate.


  • Unload, sort and perform quality checks on merchandise received from vendors and place items into the correct locations for online order fulfillment
  • Verify paperwork for the E-Com merchandise received, processed and stocked to ensure an accurate inventory
  • Assemble customer orders, ensuring accuracy and proper packing
  • Ship out merchandise with an acute attention to detail
  • Process returns according to the Company’s policy (including partial delivery, missing items, returns, etc.)
  • Work with the E-Commerce Fulfillment Team to execute an efficient Returns and Cancellation process; ensuring customer satisfaction while protecting the business’ interests
  • Communicate with the E-Commerce Team regarding any order discrepancies, missing items, shipping and inventory issues
  • Assist the Store Manager in performing audits and checking stock for accuracy
  • Follow the Company’s NCO (Neat, Clean and Organize) policy in maintaining the merchandise and work space, including disposing of garbage, sweeping and general tidiness
  • Handle all customer inquiries/concerns/issues with courtesy and professionalism, at all times and under all circumstances
  • Clarify and reiterate customer service policies and procedures to ensure compliance and effective execution
  • Troubleshoot problems to resolution
  • Perform other duties as assigned
  • Adhere to corporate health and safety policy requirements that contribute to a safe work place


  • High School diploma
  • Working knowledge of online retailing preferred
  • Previous retail experience an asset
  • Knowledge of general shipping and receiving procedures
  • Solid communication skills, both oral and written
  • High attention to details
  • Self-starter, ability to work independently and perform at optimum levels
  • Must be well-organized, detail oriented and able to multi-task
  • Ability to lift and carry up to 50 pounds
  • Ability to climb ladders
  • Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts

While we appreciate all responses, only candidates being consulted for an interview will be contacted.

Suzy’s Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.


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