Application Analyst AS400 (IBM)

Key Highlights for Application Support Analyst

• Lead Technical Support for IBM iSeries (AS400): Serve as the primary support resource for AS400/iSeries applications, ensuring stability, performance, and operational integrity.
• Hands-On Application Troubleshooting: Provide expert assistance to end users, diagnose issues, and deliver timely resolutions across AS400 and Windows-based systems.
• System Administration & Maintenance: Oversee day‑to‑day system operations, evaluate and apply patches, recommend upgrades, and support ongoing application lifecycle management.
• Data Security & Compliance: Contribute to safeguarding information assets by supporting data protection practices, identifying risks, and recommending corrective measures.
• Program Development Support: Assist in developing, modifying, and maintaining iSeries programs while upholding documentation and development standards.
• Process & Efficiency Improvements: Evaluate system performance, document support interactions, and propose enhancements to improve user experience and operational workflows.
• Training & Documentation: Help create technical training materials, user guides, and support documentation for internal teams.
• Cross-Functional Collaboration: Work closely with IT teams and business units to support new application rollouts, system features, and continuous improvement initiatives.

Qualifications

• Education: Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Technical Experience:
• Hands-on experience with IBM iSeries (AS400) systems, including operations, support, or development.
• Strong understanding of RPGLE, CLLE, SQLRPGLE programming languages
• Strong understanding of system integration between

IBM iSeries and Windows-based applications

• Familiarity with other Windows-based applications and tools

• General Knowledge & Skills:
• Strong analytical and problem‑solving abilities.
• Understanding of data security principles, system integrity, and IT best practices.
• Ability to document processes, create user guides, and communicate technical concepts clearly.
• Soft Skills:
• Excellent technical support service

Working Conditions

• Head Office environment
• On-site/off-site Off Hours support
• Ability to work a flexible schedule to meet the needs of the business, which may require evening, weekend, and holiday support hours.

If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.