E-Commerce Manager

Date Posted April 25, 2024
  • Department Internet/E-Commerce
  • Location Toronto, ON
  • Job ID 131429

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.


How you will make a difference:

The E-Commerce Manager is responsible for developing a world-class shopping experience for the Urban Planet website comprising of brands Urban Planet, Urban Kids and Forever21. The E-Commerce Manager reports into the Senior Ecommerce Manager.


What You’ll Do:

  • Support the Senior Manager Ecommerce and team with digital strategies that will help drive sales, new customer acquisition and growth within Canada and US
  • Manage and oversee end-to-end digital processes from uploading product to merchandising to offboarding products
  • Partner with developers to flag defects and improve the customer experience across all channels through enhancement projects
  • Coach and manage an Ecommerce team
  • Proven project management experience in a fast-paced environment, with strong ability to plan, prioritize and manage multiple projects simultaneously and effectively
  • Ability to maintain professionalism always, and must be a brand advocate and team player
  • A collaborative team player with a positive attitude, who is organized and self-motivated with strong attention to detail
  • Must be results-oriented, with strong work ethic and persistence to drive an initiative to completion; a “roll up the sleeves” attitude towards tackling a challenge, without compromising deadlines
  • Strong business acumen with proficient understanding of metrics and reporting, with an ability to analyze data, draw conclusions and make recommendations
  • Ability to identify and validate opportunities based on consumer trends, competitive research, developed insights and best practices


What You’ll Need:

  • 3 years’ experience in fashion retail marketing coupled with 3 years e-commerce experience
  • Post-Secondary education in Business, Marketing and/or related experience
  • Prior Shopify experience
  • Prior Project Management experience
  • Prior Digital Operations experience
  • Prior experience with direct reports
  • Experience with Microsoft Office specifically Excel
  • Intermediate/fluent French is an asset


What we offer:

  • Competitive Compensation Package
  • Health and Dental Benefits Plan
  • Paid Sick Days
  • Employee Discount
  • Tuition Reimbursement
  • Ongoing Training and Development
  • Career Advancement Opportunities
  • Being part of an amazing, supportive and collaborative team

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

Job Types: Full-time, Permanent



  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Store discount



  • Monday to Friday


Ability to commute/relocate:

  • North York, ON M6A 2W1: reliably commute or plan to relocate before starting work (required)



  • fashion retail marketing: 3 years (required)
  • Ecommerce: 3 years (preferred)
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