Retail Store Supervisor

Company Name:

YM Inc. (Sales) O/A Forever 21

Company Address:

4900 Molly Banister Drive Red Deer, AB T4R 1N9

 

Term: Permanent Full-time position

 

Wage:

 

• $21 per hour
• Employees will be paid overtime at a rate of 1½ times their regular pay for any hours worked beyond forty-four (44) hours in a week.

 

Job Tittle – Retail Store Supervisor

 

To apply: Please send all resumes to nha@yminc.ca and include “Retail Store Supervisor” in the subject line.

 

Job Duties:

Training, Coaching and Development:

• Partner with the District Manager to ensure all necessary training for the position is completed
• Actively participate in their own training by putting into practice what has been learned
• Provide fair, ongoing and effective training and coaching to all employees so that they can successfully execute their jobs, by using all available training resources to maximum benefit
• Regularly assess employee performance using available tools and provide constructive feedback on progress and development
• Hold employees accountable through a fair and consistent performance management process
• Counsel and effectively resolve performance issues through effective coaching and the use of Performance Improvement Plans and Development Plans
• Provide training and ensure compliance with all Company policies (e.g. HR, Administration, Loss Prevention)
• Provide coaching to employees in accordance with the Company’s performance management policies
• Terminate employment when all training and coaching methods have been exhausted and additional termination criteria has been met
• Complete necessary health and safety training and ensure employees meet and adhere to corporate health and safety policy requirements that contribute to a safe work place

Hiring and Succession Planning:

• React with a sense of urgency to recruitment needs while utilizing all tools available
• Conduct interviews and extend offers of employment, providing new hire criteria is met
• Conduct pre-employment checks on potential hires (e.g. reference checks, credit and criminal checks)
• Ensure the store is well staffed with skilled and experienced employees who meet Company expectations
• Commit to retaining the best talent by creating an environment where, fair and just management is practiced and employees feel valued and respected
• Ensure a consistent and strategic commitment to succession planning
• Be committed to internal promotion and employee career pathing

Customer Service Excellence:

• Ensure all employees are committed to providing exceptional customer service, with the support of current customer service tools
• Ensure all customers have a memorable and enjoyable shopping experience at all times, by providing friendly and knowledgeable service, including product benefits and features
• Ensure the store is neat, clean and organized (NCO) at all times, including the stockroom/backroom and washrooms
• Respond appropriately to customer inquiries and concerns and make decisions, whenever possible, in favour of the customer
• Project professionalism and Company image by adhering to Company dress code policies

Time Management:

• Effectively utilize time management skills to meet Company objectives, within set timelines
• Ensure optimal scheduling is being achieved
• Assign and distribute duties to employees
• Review and authorize requested time off
• Review and authorize employee availability changes

Sales and Wage Cost:

• Ensure store meets sales and wage cost objectives, utilizing available resources to maximize business opportunities and respond strategically and promptly to fluctuations in the business
• Ensure strategic and successful inventory management, including the prompt completion of markdowns

Visual Merchandising:

• Ensure visual merchandising and marketing directions are implemented as per visual directives, within required timeframes
• Participate in execution of visual launches
• Ensure effective maintenance of Company visual merchandising standards
• Provide guidance to the visual team in terms of visual execution
• Maintain a solid understanding of colours, fabrics, trends and designs, including an ability to maximize fashion knowledge

Loss Prevention:

• Assist in loss prevention training for all employees
• Ensure loss prevention policies and practices are adhered to, in order to achieve shrink target
• Conduct employee bag checks before and after an employee’s shift
• Notify the District Loss Prevention Manager of any loss prevention related concerns

 

Education and Experience

• High school completion is preferred
• At least one year of experience in retail management is required
• Proficient with technology including POS system, and HRIS systems such as Dayforce

Personal suitability

• Client focus
• Flexibility
• Organized
• Reliability
• Team player
• Initiative

Benefits

• Eligible for discretionary bonuses/increases in salary
• Eligible for company health benefits
• Dental benefits
• Employee discounts

Schedule:

• 8-hour shift

Note:

• Anyone who is a Canadian Citizen or Permanent resident can apply for this job. Please do not apply if you do not have valid work permit authorization to work in Canada.
• This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Seniors, Veterans, Visible minorities, Youth.